1. Introduction

Cenify IT values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and secure data when you interact with our websites, AI-powered tools, digital platforms, and services. By using our services, you consent to the terms outlined here.

2. Information We Collect

We may collect information in the following categories:

• Personal Information: Name, email, phone number, billing details, or other information you provide when creating an account or contacting us.
• Usage Data: IP address, browser type, device identifiers, pages visited, time spent, and general geographic data.
• Client Content: Data you upload or provide via websites, forms, chatbots, AI tools, or other digital services.
• Cookies and Tracking: We use cookies, pixels, and similar technologies to improve site functionality, analyze traffic, and enhance user experience.

3. How We Use Your Information

• Provide and improve our services, websites, and digital tools
• Communicate updates, billing, or promotional information
• Process payments and manage subscriptions
• Analyze trends to optimize our offerings
• Ensure security, prevent fraud, and protect against misuse
• Comply with legal obligations

4. SMS Messaging & Consent

Cenify IT may offer SMS (text message) communications for users who voluntarily opt in through our website forms or other consent-based channels. SMS messages may include responses to inquiries, appointment updates, account notifications, or service-related communications.

By providing your phone number and opting in, you expressly consent to receive SMS messages from Cenify IT. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or request assistance by replying HELP.

SMS Consent Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers necessary to deliver SMS communications. This excludes all marketing or promotional sharing.

5. AI and Chatbot Data

When you interact with AI tools or chatbots, Cenify IT may collect input data and interactions to provide accurate responses and improve functionality. We do not sell this information, and any personally identifiable data included in these interactions is handled according to this Privacy Policy.

6. Sharing Information

We do not sell, trade, or rent your personal information. We may share data with trusted third-party service providers (payment processors, hosting providers, analytics tools) who assist us in delivering our services and are contractually bound to keep your information secure.

We may also disclose information if required by law, to enforce our Terms of Service, or protect the rights and safety of our users and the public.

7. Cookies & Tracking

Cenify IT uses cookies and tracking technologies to enhance your experience, monitor usage, and provide personalized content. You can manage your cookie preferences via your browser settings.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, and secure storage. While we strive to safeguard your information, no online system can be completely secure.

9. Your Rights

You may access, update, or request deletion of your personal data. Residents of the European Economic Area (EEA) and California have additional rights under GDPR and CCPA, including the right to restrict processing, data portability, or opt-out of certain uses.

To exercise these rights, contact us at support@cenifyit.com.

10. Data Retention

We retain your personal data only as long as necessary for service delivery, legal compliance, or dispute resolution. Data is securely deleted upon request in accordance with applicable laws.

11. Third-Party Links

Our websites may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

12. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. Contact us immediately if you believe a child has provided data.

13. Updates to this Policy

Cenify IT may update this Privacy Policy at any time. Material changes will be communicated via email or notices on our website. Continued use of services constitutes acceptance of updates.